N Chandrasekaran on AI: A Massive Growth Opportunity for IT Services
N Chandrasekaran, Chairman of Tata Consultancy Services, brought up the topic of artificial intelligence not as a distant threat but something much more immediate a massive growth opportunity for the IT services industry. He sought to calm whatever anxiety was out there about AI actually destroying the current model.
He spoke at the 31st Annual General Meeting, addressing shareholders. The core message was that AI isn't some mortal danger looming; it’s poised to expand the entire global technology market and open up entirely new avenues for IT services firms.
There were those who worried about the shift. They saw potential collapse in the established structure. Chandrasekaran disaGreed sharply with that framing. He said, “Some people think AI is a fundamental threat to this model. I see it totally differently.” It’s far from being an existential crisis for enterprise IT. Instead, he argued, it's the biggest opportunity we have right now.
The concerns really kicked up when agentic AI systems started showing real capabilities. We’re talking about systems that can actually write code, test software, and manage complex technology operations. That brought a serious question into focus: if the machines can do this work, what happens to an entire industry built around doing it?
He felt the market reaction reflected a simple misunderstanding. A gap in how people are seeing the interaction between AI and IT services right now. He insisted that the relationship wasn't one of replacement; it was about something deeper.
TCS chairman suggested we stop looking at AI just as a piece of software. It’s more than that. It needs to be seen as foundational infrastructure . An infrastructure built on intelligence itself.
He drew a parallel, kind of like earlier technological shifts. When steam engines made coal more efficient we didn't use less coal. We used way more because it unlocked entirely new uses and opportunities. Cloud did that for technology; now AI will do the same thing at a much larger scale across everything. As intelligence gets cheaper, processes, decisions, interactions in almost every sector are going to be candidates for an AI overhaul.
This expansion is huge for the market itself. The global enterprise IT industry is projected to jump from about $1.6 trillion today to three trillion over the next decade. That’s massive room to move.
He listed out where this growth hits. Five big areas stand out:
- modernizing the underlying tech infrastructure
- transforming business operations with AI
- figuring out how to govern these systems
- building sovereign AI infrastructure
- applying it physically think manufacturing, logistics, agriculture
Of course, established firms like TCS still have an advantage. They’ve got decades of deep client trust, domain knowledge, and relationships built up. That context matters a lot.
But where is the real scarcity in this new landscape? Chandrasekaran pointed to something different. In enterprise AI, the bottleneck won't be about the model itself. It will be about context and trust . Those things are the scarcest resources now.
TCS managed its progress well here. They hit annualised AI revenues of $2.4 billion in the last quarter of FY26. That was growing at a compound quarterly rate of 22.4%. Pretty solid numbers, if you ask me.
Looking ahead, he made a very bold prediction about where TCS is heading internally. He suggested that over the next three years, TCS will have as many AI agents working as human employees. It’s a big shift in how they see the future of their work.
He ended by putting it back on the team. What you build in this new era for clients, for India, for everyone involved that's going to be the most consequential work the company ever tackles. The best part of TCS is definitely ahead of us now.
Meanwhile, the market reacted slightly differently on the trading floor that day. Shares traded at Rs 2,146.10 apiece on the NSE as of 12:40 pm Tuesday. That was a tiny dip just 0.25 percent lower than where they closed the previous day at 2,151.40 apiece. A small correction amidst all that big talk.
Written by Gree News Team — Senior Editorial Board
Gree News Team covers international news and global affairs at Gree News. Our collective of senior editors is dedicated to providing independent, accurate, and responsible journalism for a global audience.
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