
The Uttar Pradesh government is really pushing to modernize power services. They’re aiming for things to be more transparent, and easier for consumers to deal with.
This effort centers around the Integrated Consumer Call Centre , or 1912 . It's run by the Uttar Pradesh Power Corporation Limited, UPPCL. Essentially, this helpline has become the main place where electricity consumers go when they need help or want to lodge a complaint.
A review meeting happened recently at Shakti Bhavan in Lucknow. Dr Ashish Kumar Goyal, who is both the Additional Chief Secretary for Energy and the Chairman of UPPCL, looked closely at how the 1912 service was actually running. The focus there was clear: improving service quality, getting complaints resolved faster, and really boosting the technology involved.
Goyal gave instructions to officials. They needed to make this helpline much more efficient. He specifically told them to start collecting feedback regularly from consumers. They wanted improvements based on what people were actually suggesting. And obviously, they stressed that complaints had to be sorted out quickly. Consumers also deserved bills that were accurate and free of errors.
This whole initiative really shows the Yogi government’s focus. It's about using technology more in electricity services. Getting timely, quality service across the state. It’s a steady push forward for Uttar Pradesh’s power sector.
Now, registering a complaint isn’t just limited to phone calls anymore. Consumers have multiple routes. They can use the 1912 line, IVR systems, mobile apps, websites, WhatsApp, and even social media channels. This has made reporting issues incredibly simple fast and convenient for everyone involved.
When you look at the numbers from that meeting, things were quite striking. They showed that about 1,448 people are currently working within the 1912 service across three shifts. That means they are providing round-the-clock support. It’s a large team constantly engaged in resolving issues day and night. And honestly, this management upgrade and the tech updates have made a big difference to call handling times.
Before these changes, dealing with just one consumer call could take around four minutes. Now? That time has plummeted down to just thirty seconds. Call waiting times also saw a massive drop from three minutes down to barely forty-nine seconds.
These improvements are supposed to seriously boost how satisfied people are. The data backs this up. In May 2026, they received about 18.55 lakh complaints through the 1912 service. And here’s the big part: over ninety-nine percent of those complaints got successfully resolved. That kind of resolution rate is pretty remarkable.
The system has been particularly useful when things get serious. It proved effective in responding fast to major problems think electrical accidents, transformer failures, damage to power poles, or huge power disruptions.
Ultimately, the government isn't just trying to keep the supply steady. They are tackling the consumer experience too. This focus on service is contributing to a noticeable, if slow, progress across the entire power sector in Uttar Pradesh.
Written by Gree News Team — Senior Editorial Board
Gree News Team covers international news and global affairs at Gree News. Our collective of senior editors is dedicated to providing independent, accurate, and responsible journalism for a global audience.
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