Swiggy Delivery Executive Harassment and Penalties
A customer hit the internet with an accusation against Swiggy. It was about how delivery executives are being treated. Real outrage kicked off.
It all started when Anuja Dhakras posted something. She claimed an order for Baskin Robbins from Swiggy never showed up because the restaurant had supposedly shut down that afternoon. But the app kept letting people place orders, naturally.
Dhakras said the delivery executive actually went to the spot. They got video proof of the situation. They messaged Swiggy for help, tried to tell the customer what was going on. And then? Silence. The executive got hit with an ₹850 penalty and their ID got blocked.
“We got our refund, but that’s not the problem,” she wrote. “Despite telling Swiggy they had all the evidence, they still slapped him with that fine.”
She went further. She mentioned customer care disconnected calls when she tried to complain about this whole mess. They kept insisting they were trying to reach the delivery partner even though he was standing right there, allegedly having received zero calls at all.
“This is harassment of an honest employee ,” she followed up. That felt like the real core of it.
The post just blew up fast. People started sharing their own stories immediately. Others had similar experiences with restaurants that vanished from the app entirely.
There was a wave of skepticism, though. Some folks were just angry at the platform itself. One comment slammed Swiggy as a total fraud system. They said they’d seen it six or seven times this year already a restaurant listed, orders accepted, the executive arrives and finds nothing there. It felt like a pattern.
Then you got people flipping the script. Some argued that maybe the fault wasn't entirely with the delivery person. “How does Swiggy know Baskin Robbins was closed?” someone asked. “It’s the restaurant’s job to tell the app, or sign off.”
Others focused on the workers. A comment came through suggesting something else entirely. They suggested: “You can just pay the penalty to the delivery guy! Do your part, then let karma handle the rest.”
Swiggy finally weighed in publicly after all this noise. They acknowledged the complaint. It wasn't a neat apology, more of a standard response. They said they understood why people were upset Anuja. And that they would take it up with their team for review. Just another note in the background noise of these delivery platform issues.
Written by Gree News Team — Senior Editorial Board
Gree News Team covers international news and global affairs at Gree News. Our collective of senior editors is dedicated to providing independent, accurate, and responsible journalism for a global audience.
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